Refund & Cancellation Policy

Mokaid may offer free and paid plans (for example Free, Starter, and Professional tiers) billed monthly or annually, and optional one-time or prepaid AI credit packs for usage beyond included quotas. Plan names and prices are shown at purchase and in workspace billing settings.

You may cancel a paid subscription at any time by:

• Using the cancellation or plan-management controls in workspace Billing settings (when available); or
• Emailing contact@yapio.io from the email address on your account with a clear cancellation request.

Effect of cancellation. Unless mandatory law or a written offer states otherwise, cancellation takes effect at the end of the current paid billing period. You retain access to paid features until that date. We do not automatically issue pro-rata refunds for unused days of a period already paid, except as set out below or required by law.

Auto-renewal will stop after cancellation is confirmed for the upcoming period. You remain responsible for charges incurred before cancellation takes effect.

If you are a consumer under Israeli law purchasing the service remotely (including online), you may have a statutory right to cancel certain transactions within fourteen (14) days of the transaction or of receiving required consumer information, whichever is later under the Consumer Protection Law and related regulations, subject to statutory conditions and exceptions.

Digital service exception. For digital content or ongoing digital services that begin immediately with your explicit request and your acknowledgment that you lose the cancellation right once performance has begun, the cooling-off right may not apply to the extent permitted by law. Where we rely on this exception, we will make that clear at checkout when technically feasible.

To exercise a statutory cooling-off right (when available), contact us at contact@yapio.io with your account email, the purchase or invoice reference, and a clear statement that you cancel under your consumer cancellation right. Eligible refunds will be processed via the original payment method through Stripe within a reasonable time after approval.

If you purchase Mokaid primarily for business, trade, or professional purposes (not as a consumer), paid subscription fees and credit-pack prices are generally non-refundable, including for partial periods, except where:

• Mandatory law requires a refund;
• We confirm a refund in writing for a specific case;
• We terminate the service for convenience or permanently discontinue a paid plan you prepaid, in which case we will provide a pro-rata credit or refund of unused prepaid fees; or
• A material, prolonged service outage solely attributable to us makes the service substantially unusable for a continuous period we determine in good faith warrants a remedy (service credit or partial refund at our discretion).

For prepaid AI credit or usage packs:

• Consumed credits — Credits already used are non-refundable.
• Unused credits — Unused prepaid credits are generally non-refundable after purchase, except under Section 3 (consumer cooling-off, if applicable) or a written exception from us.
• Expiry — Credits may expire as disclosed at purchase or in product documentation. Expired unused credits are not refundable.

Before initiating a chargeback with your bank or card issuer, please contact us so we can investigate and, if appropriate, issue a refund. Unwarranted chargebacks may lead to account suspension pending resolution. Fraudulent chargebacks may be pursued as permitted by law.

If we suspend or terminate your account for breach of the Terms of Service (including non-payment fraud, abuse, or illegal use), you are not entitled to a refund of amounts already paid, except to the extent mandatory law requires otherwise.

Email us at:

Include:

• Account email and workspace name (if any).
• Date and amount of the charge, and invoice or transaction ID if available.
• Reason for the request (cancellation, consumer right, billing error, etc.).

We aim to acknowledge requests within five (5) business days and complete approved refunds via Stripe within fourteen (14) business days after approval, subject to bank and provider timelines. Currency and method follow the original payment path where possible.

If Yapio permanently discontinues Mokaid or a prepaid paid plan, we will provide reasonable advance notice when practicable, allow data export where available, and refund or credit unused prepaid fees on a pro-rata basis for periods after the discontinuation date, unless mandatory law requires a different remedy.

Questions about this Policy: contact@yapio.io. Also see our Terms of Service and Privacy Policy.